Welcome to FlintGarden!
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Return Policy

Cancellation

You are allowed to make a cancellation and get a full refund before production; after production, there will be a 20% restocking fee. No cancellation is accepted after shipment. We will confirm with you your order and shipping address before production. If you are not available to answer our calls or do not respond to our email within 24 hours, your order will be considered as confirmed.

Returns and Damage

You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount, or you will be responsible for return shipping costs.

Return Eligibility

Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Clearance Items
  • Gift Certificates
  • Personalized Items
  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order)

Clearance Items

As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.

Extended Holiday Return Policy!

You have until January 31 to return orders placed between November 1 and December 31. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue through Email: Support@Flintgarden.com.

Damaged and Defective Merchandise

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. We double-box many items, and we refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We're happy to send you replacement parts as soon as possible.

  • 1.When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged" and take some photos for the damaged. If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • 2. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge.
  • 3. If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy. If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • 4. If your product has a manufacturer's defect, we can either replace the defective part, or, if necessary, the entire unit.
  • 5. We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don't hesitate to seek our many resources.

Ordering Replacement Parts

  • 1.Please feel free to contact us through email (Support@Flintgarden.com), send the “Order Replacement Parts" to us.
  • 2.Describe the problem in the included field (and please include part numbers if possible).
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